Customer Testimonials
I just had my car serviced at the dealership and it was a great experience. It was easy for me to schedule an appointment online that was convenient for me. My service advisor Cris Albino did a great job explaining everything to me upfront, keeping me informed of the progress, and then letting me know when the car was completed. When I arrived at the dealership, the car was done and washed. Cris any entire team did a great job.
I would give 0 stars if possible. My car was diagnosed with a problem at a local mechanic and warranty said I needed to take to a dealership and this was closest one. They had my car for 17 days and refused to give me a loaner. The service person was mostly rude and treated me like I didn't belong there. The problem was fixed and it was not as serious as the original mechanic thought which was good, but turned out if was a seal that was leaking, 17 days to find and fix this! The parts cost about 1k and ... Read More DealerRater - Feb 26, 2026
I recently had my Velar serviced at Land Rover San Diego, and I was shocked by the exorbitant cost. I had assumed their pricing was competitive and possibly aligned with standard JLR dealership guidelines. However, the service alone cost me a staggering $4,581. In contrast, Hoehn Land Rover in Carlsbad quoted me $2,200 for the same service, and further research online indicates an average price of $1,500 - $1,600. Unfortunately, I didn’t conduct thorough research beforehand, but this experience has convinced me not to return to Land Rover San Diego for any future services or purchases. Buyer beware: always research and compare prices ... Read More DealerRater - May 14, 2025
Land Rover San Diego sets the standard for this sale and service of these amazing vehicles. Their service team is remarkable and the facility is state of the art.
I want to thank Gabriel Campos Guzmán for the outstanding service he provided during my car repair at Land Rover San Diego. Your professionalism and dedication made the experience exceptional! Thanks for the whole Land Rover Team
I have been a client of Land Rover (and this location specifically - which has moved slightly…) for over 30 years and I keep coming back because of the service advisors and their care and help with my vehicles. They go above and beyond with their customer care! They let me know what is wrong with my car, they clearly explain to me what needs to be done to fix it, always provide me an estimate so there are no surprises, and get my car back clean in a timely manner. If there is some sort of set back they contact ... Read More DealerRater - Jan 3, 2025
Dishonest experience. We purchased a cpo range a few days ago and the buying experience was amazing and then hours later we have a flat and bring it in and the entire rim was cracked and damaged as if there was a high impact or high speed hit. When telling Ernesto and Alan the sales person they accused us of damaging it ourselves. It was such an insult- we only had the car a couple of hours, havent even driven on the freeway yet only a few miles (less than 10) - obviously we need a new rim and they take ... Read More DealerRater - Jan 2, 2025
Brenda was amazing to work with. We have a newborn and it was difficult to coordinate times to view the vehicles and schedule a test drive. She was very patient with us and kept communication over a few weeks and answered all of our questions. Andrew was equally amazing and made the financial process a breeze! We appreciate them so much and will definitely be back!
Gabriel, my service advisor, is always very attentive and knowledgeable. I got several calls updating me on the status of the repairs
Hi Ernesto, I'm not happy with the service I am receiving from your dealership post my vehicle purchase.
After calling multiple times for past at 5 days and leaving multiple voicemails and multiple emails for you, Michael and Ryan. I have not received a call back till today.
I do not know who else and how else to ask for help.
I have found multiple issues with the brand new luxury vehicle Range Rover SV that I bought from your dealership.
Whenever I ask anything or communicate about the issue, I'm told that I need to take it to ... Read More DealerRater - Oct 17, 2024
Friendly, courteous staff that was very knowledgeable. Made the car buying/leasing experience easy. Highly recommend.
I've purchased multiple vehicles from this dealership over the years (although I think they have changed ownership a few times during that timeframe). They have always made the experience pleasant and easy.
My vehicle was dropped off on a Tuesday but the work wasn't started until the following Wednesday. What's the point of an appointment when it takes more than a week to service the vehicle? It typically requires 2 months' notice to schedule service if a loaner vehicle is required, which is not always possible. Maybe this process would be faster and easier if appointments were met and people weren't driving loaner vehicles for a week when their own vehicles are just sitting on the lot? I'd give them a pass if this was an isolated incident but ... Read More DealerRater - Jun 15, 2024
Ernesto Cisneros and Israel Oceguera went beyond and above, they helped me get the Defender I wanted.
Great Sales Team, David is very helpful and kept us informed during the process and Cherry in financing is thorough and wonderful to work with.
Daria is fabulous - she's probably the only reason I finally bought a Defender. She knew EVERYTHING about the car, was not pushy, and seemed to have my best interest at heart. It was an outstanding experience and I would definitely work with her again! Everyone else we spoke with was also great, but Daria is special!
From my initial inquiry on a preowned Defender, Alan Irwin was a true professional. He took the time to send me a video review, more photos and with a quick no nonsense approach to answering my questions. When I came down to pick up the car, it was cleaned, ready to go and Alan made it an overall enjoyable purchase process. I highly recommend Jaguar Land Rover San Diego and Alan as your guy.
Aggibbe Albino was very helpful with the towing arrangements of my Velar and always kept me in the loop with the status. Since I had no appointment, I was worried it would take a long time to get my vehicle back. Aggibbe did a wonderful job working my vehicle in and the repairs were under warranty which was even better. Thanks for the great job in handling my vehicle Aggibbe!!
I took my car in without an appointment, and was greeted with fast, kind professional service! Sachi was my wonderful service technician, and she went over and above to make sure my car was fully serviced, plus I was transported by Lyft to and from my home, plus a car wash! Who could ask for more excellent, professional, pleasant care!
My service advisor. Gabriel is always very helpful and gets the job done. Door to door service is always a plus
Jaguar Rover of San Diego has always been very easy to deal with get your car in a timely manner, handles the repairs and gets it back to you fixed, cleaned, ready to go
Great dealership. Easy to work with and very professional. Art and Andrew assisted in making the difficult task of purchasing a car from across the country very easy and efficient. We could not be happier with our purchase and our overall experience.
Service advisor - Gabriel Guzman is very thorough on explaining with the customer about service details to be done. He's Excellent!
Ernesto was perfect from start to finish and even there after. He should be the standard of what every salesman strives to be, I was beyond pleased with my service his level of knowledge, and attentiveness. I’ve bought several from several dealership and nothing compares to my experience here. Cherri was also beyond fantastic and is very knowledgeable in her field and gave me plenty of insight and made me feel very comfortable with my purchase. Thank you to everyone at Jaguar Landrover I look forward to working with you again in the future!
It was wonderful to work with Ernesto Cisneros and we had a very nice time wile buying our brand new car
Alexei was fantastic. He listened to me and what was important to me. I felt very comfortable that he was genuinely interested in helping me make the best decision. He made the purchase process easy.
Daria was amazing in taking care of all our needs! The entire process was quick and made simple. Love my new 2024 velar!
This dealer is super nice and excellent. I would buy again from them. This was our 2nd purchase. Wow. Daria was truly amazing. She made the process so easy. She was very attentive to our needs and helpful in making sure I was able to get to my Dr. appointment on time. Thank you so much. I will return again when I get ready to buy another great Land Rover product. Andrew was also very fast and knowledgeable about the financing of the vehicle. He was kind and easy to work with. Super nice guy.
Totally professional experience from Alan at Land Rover, he knows the cars inside out and carefully understands what the customer needs from the car when making recommendations. His detailed knowledge of the product quality and technical features, and his enthusiastic but down to earth approach to a very high quality car is perfect, thank you again.
Selma was my service person. She did a great job with listening to all my service requests. Selma made it a wonderful service experience. All items were taken care of efficiently and the best thing was the price was less than quoted. When does that ever happen at a dealership? Thank You, Selma and Land Rover of San Siego!
Everything was great! Gabriel is very good, very professional!!!! . Excellent service. We were completed satisfied! Thank you 🙏🏻
I give Mason Mastrosimone 100 stars. He was amazing during the whole process and always quick to answer questions or send me a follow up or status for my vehicle on order. Fortunately, Mason reached out to me when a vehicle similar (but better) to my build became available 3 months early and he was able to get me in the car!!! I absolutely love it. THANK YOU, MASON!
Land Rover of San Diego has the best sales staff in the area! Art and Cherry made my purchasing experience easy and smooth.
It was a wonderful buying experience, everyone at the dealership was friendly and professional! I wouldn’t hesitate to refer a friend to them.
First - it is extremely hard to get through the phone tree at JLR. I could not talk to a human on many occasions and had to leave messages or text.
Second - I was not informed of the length of time it would take to get the repair done until it was way too late to make a change in my schedule. And a loaner vehicle was not offered.
Third - The service advisor was callous and basically uncaring. I got an extremely snobbish vibe from her that was not necessary.
Fourth - Your price for an oil change $450 ... Read More DealerRater - Feb 23, 2023
This was the best car buying experience. The whole team was 110%! Jesse and Andrew are so professional and knowledgeable .
I brought the car in to fix the tailgate and possible steam smoke out of the exhaust. The car was checked out. The tailgate was fixed and they checked the engine. So far all is good. Cris, my service advisor, is always very helpful, communicative and pleasant to deal with.
Noel is the best sales rep I have ever deal with. He goes above and beyond.
San Diego Land Rover is special. The whole team makes the buying experience informed and done with great integrity. Art Perea my salesperson as was the whole team straightforward and just a pleasure to deal with. Thanks to everyone there that supported the purchase of my new RR Sport.
BE AWARE!!!! DO NOT GO HERE!!!! I'll just be very honest and upfront here about what transpired, and you can decide if you want to buy your car from these guys. As for me, I will NEVER go back to this place after they lied, and took advantage of my wife. First and foremost, let me tell you... Mason (Sales Rep) is a great guy, he was very helpful and guided us to the exact car we wanted upon arrival. To make a short story long, my wife and I went car shopping here, and we were very pleased ... Read More DealerRater - Jan 5, 2023
Arrived 10 minutes before my scheduled appointment but had to wait until 30 minutes after my scheduled appointment before a service advisor contacted me. This was my first scheduled maintenance on my 2021 Defender 110 and was told the service would take a day and a half. When I questioned why so long, I was told the service advisor I spoke with when I scheduled the appointment should have told me how long it was going to take. The fact is, I made the appointment online, never spoke with an advisor, and there was no indication (online) that indicated how long it would take. ... Read More DealerRater - Dec 31, 2022
My wife and I purchased a new Land Rover Defender after getting it custom ordered. We dealt with the salesman, Israel Oceguera, who was excellent and I would recommend. He was away nice, helpful, professional and honest. He kept us up-to-date with the whole purchasing process. Everything from adding us onto the dealership's list, to telling us when the car was ready, to helping us with the custom build, to arranging the pickup day and time.
The dealership was nice and clean and had cars in their showroom (both Land Rovers and Jaguars. The staff I talked to and ... Read More DealerRater - Dec 10, 2022
Alan was awesome! He answered ALL of my questions and even provided all the information I asked for. Alan took the time to make sure I was satisfied. The transaction with finance and the sale of the vehicle was the smoothest transaction I have ever experienced. I will be back for the Range Rover Sport once my lease is up.
Mr. Gabriel Campos is a excellent service provider that is amazing at providing customer service. They excel in keeping in communication about vehicle status and facilitate the process from start to finish! They are excellent service department!
What a wonderful, honest , kind dealership! So much better and beyond Hoehn. Save yourself money and frustration and go to Holman!
Selma was absolutely amazing! She provided excellent customer service and was compassionate to my current marital and financial situation. She went above and beyond to help me! You have earned my business for life! Thank you, thank you, thank you!
I called to make a service appointment for my Range Rover and told them I would need a loaner. They told me that they were 2 months out if I wanted a loaner. I agreed to wait as I work and have kids that I am shuttling. Fast forward to my service appointment. I showed up at my scheduled time, I had to wait, and then was told there were no loaner cars available. I had to walk next door and get a rental car with Enterprise which took over 30 minutes. While the dealership is nice and new I don’t ... Read More DealerRater - Sep 28, 2022
Absolute best experience! From my first interaction with Daria months ago, she has been communicative and beyond helpful. Went to bat for me and now I'm in beautiful new Defender 90 lease while I'm awaiting a custom order to go in. I could not be happier and don't need to worry about how long the new order will take.
Great customer service from Cris Albino. Sets realistic expectations for service timeline and keeps you updated on the status of the vehicle.
Awesome customer service from start to finish! In this day & age these folks standout! Appreciate y’all!!
Easy to schedule an appointment give me a loaner car which was helpful. We will be back for future service.
Daria and Cherry made our experience phenomenal! Test drove our car and completed the sale with in home delivery the next day, and it only took 2 phone calls. Daria and Cherry went the extra mile and went out of their way to make the experience seamless, get us a great rate and even delivered the car with a beautiful green bow! Thank you both!!
Great service from the sales manager Ryan Lewis and very profesional sales staff. From now on my business stays at Land Rover of San Diego.
Excellent service adviser. But no “outside the box” solutions considered by management for back ordered parts. Issue was not resolved after over 90 days of vehicle held by dealership.
This dealership service department provides gouge pricing for services. I lost both key fobs and their service department attempted to charge me nearly $4800 to reprogram the keys.
Cris took care of my windshield replacement - communicating when to bring it in and when it was ready to pick up. Always a great service experience there with Cris!
I had my windshield replaced and the replacement work looked worse than when I came in. There was inconsistencies all around. One side looked sealed the other was loose. There was a broken piece of the wiper blade area. There was a visible gap that was not sealed. There was multiple black smudges on the ivory fabric inside the vehicle. I notified my advisor the following day when I noticed these issues and I am currently waiting to hear back.
You gotta see Cris! He’s hands down the best agent & takes awesome care of me & especially the Rover.
Outstanding service here, we love how effortless it is to get work done on our cars. We will continue to do business with them.
Good experience with buying both my cars. Noel Kapela was excellent and kept. Me updated on my cars’ progress.
Quick and easy. Made everything smooth and understandable for my family and I. Very efficient and stress free.
Dustin Thompson has been my most helpful service advisor and helped to discover and try to resolve any issues with my discovery sport. Noel Kapela has been our salesperson for several years and has acted very professionally, helping us with all of our needs for our Land Rover vehicles. My most recent purchase of the Velar has been the best purchase experience by far at any dealership. Very efficient and professional process. Signing my documents with the finance manager was the fastest and best process that I have ever experienced.
Five Star Service and very professional. Also very informal about financial matters, its the third time I am purchasing car from this dealership
A well established dealership that gives you a feeling of confidence and ease the moment you walk inside the building. The first person I asked for assistance was so helpful with very professional demeanor that I felt confident and at ease right away. I don't normally buy car on the first meeting. I always had to come back for a second meeting. But Ernesto was so good, I knew I was in good hands. The whole process went smoothly and methodical like clockwork. In the end and to my amazement, the Range Rover was inside a showroom in fully ... Read More DealerRater - Oct 24, 2021
We worked with David Wade. From the initial greeting all the way though to the end, David made the process feel breezy. Super informative, proactive, and helpful. David made us feel like our satisfaction was his top priority.
Great dealership, Art was very patietnt and knowledgable. This Dealership is so not snooty like some of the other Land Rover dealerships in So Cal and we've been to all of them looking for a Discovery....we ended up with a Range Rover. Cherry was the finance person and she made the signing fun. Everyone we came in contact with was very nice and professional.
State of the art facility, clean, well stocked snack bar with food and beverages. Nice and spacious and easy to find off of Miramar Rd.
We had the pleasure of working with David Wade. From our first call, Dave was exceptional. He took the time to explain every option we had and made it clear what the current exceptions were and what the next steps were. He was extremely responsive each time we reached out. Even when he wasn't in the office. I can't say enough about how great our experience was. He took the time at purchase to show us every option the car has and how it works.
Excellent service advisor Gabriel campos Guzman! Everything was done on time.we did not have to wait we had a loaner. Gabriel always goes beyond making everything perfect!
Matt Deep was absolutely phenomenal to work with. I am beyond happy with the whole experience and working with Matt. I will definitely recommend to others!
I had just come from Land Rover in Carlsbad after being treated like absolute garbage. They told me there were no Discoverys available new or used anywhere in the area. WRONG! Within two hours of leaving there I had purchased a 2022 Discovery thanks to Art Perea. From the moment I walked into your beautiful showroom, Art treated me with respect and took time showing me both used and new Discoverys. He did not pressure me into a sale, did not try and lead me in any particular way, and made me feel like it was his pleasure to show me ... Read More DealerRater - Jul 17, 2021
Matt Deep is extremely professional, knowledgeable and helpful. I could not be any more pleased with the whole buying experience.
Ernesto went above and beyond as a salesperson, we really appreciated all his help and making it so easy for us
Staff was very friendly, professional and helpful! We are happy with the assistance that Ernesto Cisneros and Andew Rogin gave us in purchasing our vehicle!
The worst experience I've had with a dealership in my life ! I don't have the time right now to list because I need to try and find a ride to work after paying almost $7000 . Pic#1 is how dirty the car was when it was "finished" Pic#2 missing tow hitch cover Pic #3 missing bolt cover for windshield wiper #4 Dirty front air spoiler was put on my rear seats( I had the interior detailed there for almost $500 approx 4 months prior) They broke the starter during repair of oil sump almost had to pay for that . They said there ... Read More DealerRater - May 6, 2021
Great staff very helpful and cordial my car was sanitize and wash the service was in less then 4 hours. See you until next maintenance
I am totally amazed with this dealership. I bought my vehicle from them and I live on the exposure coast. I will never buy from anywhere else-they will ALWAYS have my business. This dealership and all the staff are overly competent and truly make things happen. They care about you and make things happen and with such ease. Austin and Andrew you guys are the best there is!!
The sales representative that I had an appointment with, said that he double booked appointments. So he passed us off to a new salesman and I am happy he did. I think his name is Dom. He was very professional and patient. My wife has a hard time making up her mind as to what she wanted. I would definitely recommend him as a salesman to anyone. Great experience.
My service rep Cris Albino, Land Rover San Diego is always accommodating. Incredibly professional, knowledgable and cordial. But, most importantly, he can recognize your needs and provide guidance & suggestions to meet your needs. Luke Kensen, house333
This dealership uses Stargard, a third party addition, to increase their profit margin. They did not tell me about it, I found the charge hidden in the paperwork. I had ordered my vehicle custom and made it clear I did not want Stargard on the vehicle. They insisted all vehicles come with Stargard. When I took ownership of my vehicle, I realized Stargard had not been installed. The dealership charged me for this addition even though it was not on my vehicle. They continued to insist Stargard was installed and it only needed to be activated. When the third party ... Read More DealerRater - Mar 12, 2021
Professional and efficient service rep - made the whole service process less painless and worth coming back. Thank you and appreciated the access to a loaner car.
Angelina, Michael and Andrew were amazing far exceeded on customer service. Went in looking for one car left with two his and hers. They made my car buying experience for my dream car extraordinary and memorable. Highly recommended dealership!
I went to land rover USA and asked for quote after I had rented Range Rover sport over the thanksgiving weekend and fall in love with it . I got contacted by Land Rover sd by sales guy name Jessie .who was nice over the phone and setup a test drive appointment for me for the following week after our call. I go there and Jessie just too busy or maybe didn’t want to deal with me . He gave me the keys to go for test drive and come back . Knowing that I am the only one that has appointment ... Read More DealerRater - Dec 8, 2020
I have been so frustrated with trying to have my car serviced. With having staff responsive to my needs. I had better service at Toyota for my Prius. I love my Range Rover, but am done with SD Land Rover.
Dealer 5 stars Management 5 stars Sales person A.I. Bad business and unprofessional Sales person M.B. Great job saving the deal Listen to understand not to respond
excelent service, my car is in good shape, Gabriel was very professional and attentive, my car was ready faster than i expected, thank you r
Where do I even start? The brand itself associate with luxury and comfort, we didn't get neither from the service dealership. My wife was 15 minutes late on the appointment and they made her wait for additional hour to get checked it. Here I can understand, ok, she was late. What came after was much worse. Once we got our car back, the very next day I've noticed funky squeaky noise coming from my tires, after checking my tires I've noticed that front tire had big dent. At the time of check out we weren't informed about ... Read More DealerRater - Jun 8, 2020
So far it has been 7 weeks to repair my range rover with no end in sight. Horrible cars and horrible service. They will not be in business for long with the quality of the cars and the service experience considering this a high priced luxury car. Save the money and the frustration buy another brand.
It was a first class experience. The GM, David, was absolutely incredible. He went above and beyond and made me one happy customer. His Finance Manager, Cherry, was extremely thorough and made it a seamless transaction. The Range Rover Sport I purchased is absolutely beautiful and in pristine condition, just as they assured me. So grateful to Land Rover San Diego.
Ernesto and the whole crew were very professional and made the buying experience stress free and as enjoyable as possible. The options they had in their fleet was far superior to any other dealership in Southern California.
I think the best thing a customer can say about any car purchase is that it was "What you hoped it would be". This is to say that it was simply easy, smooth and without any problems. Starting with a nice, knowledgeable sales person and then on to a smooth and easy financing process. What else could anyone ask for
In 2015 I had a custom build of a range rover evoque. In October 2019 I was hit by a drunk driver and
my beautiful car was totaled, it had 17,000 miles on it. I really loved my car and was devastated that
it could not be repaired. I looked online for certified pre-owned evoques. I went to the Mira mar show
room and was greeted by Angelina. I saw a similar car, Angelina helped me with the numbers. I bought
a 2016 evoque for a great price. April helped me get additional tinted windows and a small leather repair. Cris has been my ... Read More DealerRater - Nov 26, 2019
I WANTED RANGE ROVER FOR LONGTIME, BUT I WAS NOT SURE WHERE TO GO. SO WE WENT TO THIS CAR DEALER,,,EVERY SALES MAN AT THE DOOR IGNORED US BUT MIKE CAME TO US AND OFFER HIS HELP. I WOULD RECOMMEND TO MY FRIENDS TO BUY CAR AT THIS PLACE BUT TO DEAL ONLY WITH MIKE BRIBANTI..
Probably the best sales process I have experienced. I drove 70 miles to buy my car and would do it again. Great price and no bs “salesman” pitch I am sick of. Daryl was very professional and accommodating.
I worked with Michael Brand for purchasing my Range Rover Velar and he was amazing! He was honest, friendly, and I didn't get any pressure from him as far as my wants and needs in a vehicle. Right before we walked out of Land Rover with a new vehicle he mentioned to text him anytime with questions or needs regarding the Range Rover and I have had a few question since the purchase and he has been very responsive. I'm very appreciative that Land Rover can stay true to their promises. I also worked Andrew Rogin who is ... Read More DealerRater - Jul 18, 2019
Maybe there are really awesome people at this dealership, I never had the opportunity to engage anyone at a significant level. Do not believe the hype that most people spew about supporting their troops. As a Vietnam Veteran, I am big on a person word being kept, they do not have this same level of allegiance at San Diego Land Rover. I have owned Mercedes most of my adult life and after this will most likely continue with them. I would encourage any veterans who read this to think twice about doing business with these guys, instead, you should consider ... Read More DealerRater - Jun 17, 2019
Michael Brand provided us with a high quality and professional experience. He was honest, respectful, friendly, attentive, polite, business well-known, responsive, and able to adjust to our customized inquiries. The process went smooth and fairly quickly. The ability to use website to choose the features one is looking for is great. The programming of the car went as expected. Overall, My husband and I had a very good experience while buying our first Land Rover vehicle.
I dealt with one person for the most part during the acquisition of my latest Land Rover. Mike Barbanti worked hard to put me into the vehicle I wanted. Mike was competing with another dealership and he made a point of listening and tackling all the items I needed in the vehicle. I would recommend him to anyone looking for a Land Rover. I hope to work with Mike on my next Land Rover.
Loved this location and my experience here. I do not feel like anyone was trying to sale me on anything, but made me feel comfortable to ask questions and look at the cars I went in to see. Very professional, patient and loved everyones personable interactions. Have not had this good of service, ever! Daryl Docarmo was my sales rep and sold my parents their car as well. Highly recommend him for any purchases! And the finance department man (I can not remember his name) was super helpful and straight forward when financing my car.
I recently traded in my Range Rover for a new one. I have had the pleasure of dealing with Matt Deep and Michael Hames regarding any sales or finance questions and Gabe in their service department has always done an excellent job in assisting me.
When I visited the dealership a few weeks ago I wasn’t sure which model I wanted to buy so Matt took the time to show me all the styles and features of diffent vehicles, when it was time to discuss buying vs leasing that’s when Michael also sat down with me to review ... Read More DealerRater - Mar 17, 2019
